Question 1

What's included in your AMC (Annual Maintenance Contract) plans?

Accepted Answer

Every AMC tier includes ticketed support, asset tracking, and a guaranteed response window. Higher tiers add things like 24/7 coverage, dedicated account management, and API access. See the full breakdown on our IT Support & AMC Plans page.

Question 2

Do you repair laptops and desktops of every brand?

Accepted Answer

Yes. Our hardware repair service covers all major brands, including Dell, HP, Lenovo, Asus, Acer, Apple, MSI, Samsung, and Toshiba. Tell us the brand, model, and issue, and our technicians will diagnose and quote the repair.

Question 3

How do I find out how much a repair or service will cost?

Accepted Answer

We don't publish fixed prices upfront, since every device and job is different. Once you submit a booking or chat with our team, we'll confirm the exact cost with you before any work begins — no surprise charges.

Question 4

Can you recover data from a drive that's completely failed?

Accepted Answer

In many cases, yes. Our data recovery service handles hard disks, SSDs, pendrives, and laptops, including physical and logical failures. Every case is diagnosed individually, since recovery odds depend on the type of damage.

Question 5

How do I track a ticket, booking, or repair request?

Accepted Answer

Everything is tracked from your dashboard in real time, and you can reach our team directly through live chat if you need a faster answer.

Question 6

Do you offer on-site support, or is everything remote?

Accepted Answer

Both. Many issues can be resolved remotely, but our business AMC plans include on-site dispatch, and our networking service covers full on-site office setup.

Question 7

Can I change my AMC plan later if my needs grow?

Accepted Answer

Yes — reach out through live chat or your account, and our team will help you move to a plan that fits.

Question 8

Where is Vertexa Vision based?

Accepted Answer

We're based in Pune, Maharashtra, and serve clients across India.

Frequently Asked Questions